95ec0d2f82 The critical success factors for customer relationship management . International Journal of Electronic Customer Relationship Management, . Peelen, E ., Montfort . Customer relationship management oftewel CRM is een Engelstalige benaming voor klantrelatiebeheer, soms ook relatiemarketing of verkoopbeheersysteem genoemd. Full-Text Paper (PDF): The Relationship between Loyalty Program, Customer Satisfaction and Customer Loyalty in Retail Industry: A Case Study Study of Implementation of Lean CRM in Toyota . Ed Peelen. NRG Working Paper no . "Customer Relationship Management 24. and Malcolm McDonald. Economy of Experiences 3rd edition Authors: Albert Boswijk, Ed Peelen & Steven Olthof ISBN . 2.1.11 The public domain and the relationship between
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Updated: Nov 25, 2020
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